What people ask us.

Yes. Every price on Vaultiqe includes VAT and free shipping across Germany and Austria. No hidden fees, no surcharges, nothing waiting at checkout.

Most orders are dispatched within one business day, and delivery across Germany and Austria typically takes 2–4 business days. You'll receive a tracking link the moment your piece ships.

Each piece is one of a kind, so we don't formally hold them, but the wishlist saves your selections across visits. If you're close to deciding, email us at contact@vaultiqe.com and we'll help however we can.

At checkout you'll see the payment options available in your region, including pay-later options where they're offered. For a higher-value piece, email us and we'll arrange a secure bank transfer.

Every piece is inspected by hand before it's listed, and comes fully documented: an authentication ID, plus high-resolution photos from every angle with every flaw shown up close. You review all of it before you buy, so you're never taking our word for it.

Every listing carries a plain grade and an overall condition score, broken down across exterior leather, lining, hardware, edges, and corners. We photograph any wear we find, so nothing is hidden behind language.

Any cleaning we do is light, non-invasive, and reversible. If a piece has had anything repaired, restored, or replaced, we say so plainly in its description, so what you read is exactly what you receive.

14 days from delivery, no questions asked. The piece must come back in the condition it left, with everything it shipped with. Return shipping within Germany and Austria is free.

We're always happy to hear from you. Email contact@vaultiqe.com with your authentication ID and we'll let you know what we can do.

Right now we ship within Germany and Austria. We're working on expanding. If you're elsewhere and have your eye on a piece, write to us and we'll tell you where things stand.